Conflict Resolution and
Difficult Conversations
Effectively managing conflict and navigating difficult conversations are critical skills for maintaining a positive workplace environment. Research by CPP Global shows that 85% of employees experience conflict in the workplace, with the average employee spending approximately 2.8 hours per week dealing with conflict, costing organizations an estimated $359 billion in lost productivity each year. This course helps participants develop the skills to approach conflict with confidence, reduce its negative impact, and turn difficult conversations into opportunities for growth and collaboration.
Class Topics:
Understanding Conflict in the Workplace
Learn the common sources of workplace conflict and the cost it imposes on individuals and organizations.Strategies for Effective Conflict Resolution
Explore proven techniques to resolve conflicts quickly and constructively, with a focus on collaboration and positive outcomes.Managing Emotions in Difficult Conversations
Discover strategies for controlling emotional responses during tense conversations, allowing for more productive and respectful dialogue.Turning Conflict into Opportunity
Learn how to shift from a conflict mindset to a problem-solving approach that encourages growth, innovation, and team cohesion.
Assignments/Projects (Even Class Weeks):
Week 2: Identify a recent workplace conflict and outline a resolution plan using the techniques discussed in class.
Week 4: Role-play a difficult conversation with a colleague and reflect on how emotions were managed during the interaction.
Week 6: Develop a framework for transforming conflict into a collaborative problem-solving session.
Week 8: Participate in a conflict resolution simulation with your cohort and evaluate the outcomes based on real-world applicability.
Common Work Problems Addressed:
Workplace Tension: Unresolved conflict often leads to ongoing tension and reduced team collaboration.
Productivity Losses: Time spent dealing with conflict can take away from more productive work.
Low Morale: Poorly managed conflict can damage workplace relationships and negatively impact morale.
Skills You’ll Learn:
Techniques to de-escalate and resolve conflicts quickly and fairly.
How to manage your emotions and the emotions of others in difficult conversations.
Strategies for turning conflict into a platform for growth and improved team dynamics.
Benefits:
Enhanced Communication: Improve dialogue and trust within teams by addressing conflicts early and effectively.
Increased Productivity: Resolve conflicts more efficiently to minimize time spent on disputes and maximize focus on work.
Stronger Team Cohesion: Build a healthier, more collaborative work environment by fostering a culture of openness and problem-solving.