Emotional Intelligence (EQ)

Emotional Intelligence (EQ) is the ability to recognize, understand, and manage your own emotions while also being able to influence the emotions of others. In the workplace, EQ is critical for fostering positive relationships, improving communication, and effectively handling conflict.

According to a recent study by TalentSmart, 90% of top performers have high EQ, making it a key differentiator for success in leadership and collaborative roles. This course will help you develop these vital skills, creating more meaningful professional interactions and boosting team performance.

Class Topics (Odd Class Weeks):

1. Self-Awareness and Emotional Regulation
   Explore techniques for recognizing and managing your own emotions in professional settings.

2. Empathy and Relationship Building
   Learn how to understand and respond to the emotions of others to improve communication and team dynamics.

3. Social Awareness and Influencing Others
   Develop skills to navigate social environments and influence positive outcomes in the workplace.

4. Handling Difficult Conversations with Emotional Intelligence
   Master the ability to approach conflict with empathy and emotional intelligence, ensuring constructive outcomes.

Assignments/Projects (Even Class Weeks):

• Week 2: Reflect on your emotional responses throughout the week and identify opportunities for improved regulation.

• Week 4: Practice active listening and empathy during a conversation with a colleague, then reflect on the interaction.

• Week 6: Engage in a role-play scenario where you use emotional intelligence to influence a team decision.

• Week 8: Participate in a conflict simulation, applying EQ skills to resolve the issue, followed by a group debrief.

Common Work Problems Addressed:

• Poor Communication: EQ helps prevent emotional interference that can cause misunderstandings in the workplace.

• Team Conflict: High EQ helps you navigate and resolve conflicts effectively, fostering a more collaborative environment.

• Low Engagement: Applying emotional intelligence promotes a more engaged and supportive team culture.

Skills You’ll Learn:

• Emotional regulation techniques for high-stress situations.

• How to apply empathy and active listening to improve workplace relationships.

• Conflict resolution strategies using emotional intelligence.

Benefits:

• Stronger Relationships: Develop deeper, more productive connections with team members and stakeholders.

• Improved Problem Solving: Manage emotional responses to approach challenges with greater clarity and focus.

• Increased Team Cohesion: Foster a supportive and emotionally aware team environment, improving overall morale.